Support request
Report unexpected Toolkit behavior with versions, steps, and sanitized logs.
Contact and support
Bring the details. We will help untangle the query.
Start with the documentation and troubleshooting checklist. For product support, include enough context to reproduce the problem without sharing secrets.
Security report
Report potential vulnerabilities privately. Do not publish exploit details before a fix is available.
Licensing and partnerships
Discuss team licensing, integrations, implementation, and partnership opportunities.
Include In A Support Request
- WordPress, PHP, WPGraphQL, Toolkit, and relevant extension versions
- Expected behavior and actual behavior
- Minimal reproduction steps
- Sanitized error messages and logs
- Whether the issue occurs with other plugins disabled
- Hosting or proxy details relevant to GraphQL requests
Protect Sensitive Data
Never send passwords, application passwords, access tokens, private keys, database exports, customer data, or unredacted production logs. Replace domain names and identifiers when they are not required to reproduce the issue.
Scope Of Support
Toolkit support can help with product behavior and documented compatibility. Custom schema design, frontend implementation, third-party extension bugs, and hosting configuration may require separate development or provider support.